Privacy Policy

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you book a safari or contact us.
• Travel & Booking Information: Passport details, dietary requirements, medical conditions, and emergency contact details necessary for booking flights, accommodations, and permits (e.g., Gorilla trekking permits).
• Financial Data: Data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase our services. All payment information is handled securely by our payment processors.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized safari experience. Specifically, we may use information collected about you to:

• Fulfill and manage your safari bookings, hotel reservations, and park permits.
• Communicate with you regarding your travel itinerary and answer your inquiries.
• Send you administrative information, such as confirmation emails, travel alerts, and policy updates.
• Protect against fraudulent transactions and ensure the safety of our guests.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including hotels, lodges, airlines, and local transport providers required to fulfill your itinerary.
• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.

4. Tracking Technologies & Cookies

We use cookies, web beacons, tracking pixels, and other tracking technologies on our website to help customize the Site and improve your experience.

• Essential Cookies: These are strictly necessary for the website to function properly (e.g., maintaining your session or remembering your search preferences).
• Analytics Cookies: We use analytics tools to track how users navigate and interact with our site, allowing us to improve our safari booking experience and website performance.
• Marketing Cookies: These may be used to deliver relevant advertisements and promotional offers to you based on your interactions with our platform.

You can choose to disable or manage cookies through your browser settings. However, please note that disabling certain cookies may affect the availability and functionality of some features on our website.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: